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FAQ

FAQ

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General Question
What if I need to report a claim on a weekend or holiday?
Who will handle my account at Lundstrom?
Are installment payments available?
What are my payment options?
what companies do you represent?

Frequently Asked Questions

General Question
Q: What if I need to report a claim on a weekend or holiday?
A:

You can report a claim any time, night or day.  On weekends, holidays and after business hours, you can get help on our 24/7 claims line by phoning 866-581-9270.  During business hours, weekdays from 8 a.m. to 5 p.m., you should phone our Elgin office at 847-741-1000.

If you have a health or life insurance claim, contact your insurance company directly.

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Q: Who will handle my account at Lundstrom?
A:

Your account will be managed by a team of experts, but you'll have an ongoing relationship with one key contact person at Lundstrom.

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Q: Are installment payments available?
A:

Depending on the type of policy, the insurance company and category of coverage, installment payments may be available.  Contact your Lundstrom representative for details.

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Q: What are my payment options?
A:

Payments can usually be made by personal check, cashier's check or automatic debit.  Many insurance companies accept major credit cards.  Your Lundstrom representative will advise you on the payment options available for your type of insurance.

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Q: what companies do you represent?
A:

We represent a variety of different companies for each of our products and services.

For Auto and Homeowner companies, follow the below link to our Auto & Home Resource page for a full listing. Click Here for Resource Page

For Employee Benefits companies, follow the below link to our Employee Benefits Resource page for a full listing.  Click Here for Resource Page

For Business Insurance companies, please contact our Business Insurance team to discuss your options.  We represent many major national and regional carriers who specialize in excellent service, loss prevention and follow our philosophy of providing our clients with the protection they need.  Contact our Business Team

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2205 Point Blvd. Suite 200 | Elgin, IL 60123
p 847.741.1000 | f 847.428.8857